We ship Overnight-next business day, Overnight-next business morning, Second business day, Ground (3-5 business days), and Saturday delivery.
Please Note: All Overnight, 2nd day or ground orders over $100 require a signature!
All ground packages are sent United States Postal Service.
If you are not going to be home, the carrier will accept a signed note instead of a person physically being there (unless the package is shipping to a business).
The note attached securely to the front door should read: "FEDEX-Please leave package from Books Etc." and make sure you sign and date the note.
We suggest you call us if you have any questions or to get detailed information on shipping options.
When shipping by 'ground' if the package is over $100 The United States Postal Service may leave a notice on your door for signature instead of accepting your pre-signed note. Follow the instructions on the note.
In the case of apartment buildings, gated communities and/or trailer parks some couriers deliver packages to Management Office. We suggest you call us for details. 800-248-5655.
Our Daily Shipping Cut-Off time is 3:30 PM pacific M-F and on Saturday 11:45 AM Pacific.
If you are paying with a credit card
All billing and shipping information must be accurate and be verifiable with credit card companies. If you are shipping your package to an address other than your billing address please call the phone number on the back of your credit card and ask them to put an alternate ship address on your account. This is for security and will help in expediting your order. We may contact you if further information is needed. We also have several other options if you desire something other than contacting the customer service number on your card.
International Orders
Prices for International Express are approximately $10.00 to $15.00 more than prices for Domestic Express. We will bill your credit card the additional amount and email you regarding the additional charge.
All payments must be received in U.S. currency. Checks or money orders must be drawn from U.S. banks. Orders paid for by money order will go out the day they are received. Orders paid for by checks must be held for approximately ten days until they clear.
The best method for payment is to PAY BY WESTERN UNION WIRE TRANSFER
For all international orders over $200 We only Accept the Western Union method.
Western Union Instructions:
Please email us to verify your total amount due before sending funds.
Please send Western Union Wire Transfer in U.S. Currency ONLY. Fill out the
form to send money person to person. DO NOT SEND QUICK COLLECT.
First name: Books
Last name: Etc.
City: Petaluma
State: CA
Zip: 94954
USA
Phone: 707-766-8900
Fax: 707-778-7958
**NO TEST QUESTIONS**
IMPORTANT: Again..do **NOT** send the transfer "Quick Collect"!
When the transfer is complete, email us (or Call us English Only) with
- Your Money Transfer Control Number (MTCN #)
- The City, State and Country the western Union was sent from.
- The shipping address information and telephone #.
Payment must be received prior to shipping the product.
Due to customs, international orders take longer for delivery. Express mail will sometimes take several days to be received. Global priority will take approximately one to two weeks for delivery.
Please call for more information at 800-248-5655 or 707-766-8900.
Our Business Hours
- Monday-Friday, 8 am - 5 pm
- Saturday, 8 am - 12 pm
- Sunday, Closed
All times in PST. Closed major holidays.